Frequently Asked Questions
Everything you need to know about shopping for your stylish companion at AdeoPets.
How do I determine the correct size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, please ensure the item is free of pet hair before returning it.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit sooner.
Are AdeoPets garments machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, some luxury materials like faux fur or leather accents may require hand washing or spot cleaning. Always check the care label inside the garment.
Do you offer international shipping?
Yes, AdeoPets ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.